Orders and Returns
Pioneer Internet Sites process all orders within 24-48 hours, orders usually ship the same day.
ANY AND ALL PRICES herein are subject to change without notice. Minimum order $25.00.
QUOTATIONS: Prices on large quantities or items not found on Pioneer Internet Sites are available on request. Contact a Pioneer Athletics Customer Service Representative for assistance at 1-800-877-1500.
PURCHASE AGREEMENT: No order is final until accepted at the Cleveland office. Acceptance of the order may be made by prompt shipment of the goods within 5 days from the date of the receipt of the order. It is the intent of the parties that title to the goods to which this agreement relates shall not pass on the execution of this agreement, but shall pass on delivery of the goods by Pioneer Manufacturing to carrier in Cleveland. The goods shall be properly packaged and marked for shipment, and all terms of this agreement with respect to freight and insurance shall be satisfied. NO CANCELLATION WILL BE ACCEPTED AFTER ORDER HAS BEEN SHIPPED.
SALES TAX: Pioneer Athletics is required to charge state tax on items sold to purchasers in AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NJ, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WI, for which sales tax exemption certification has not been provided.
PAYMENT TERMS: Pioneer Internet Sites accept Discover, MasterCard or Visa. All orders and payments will be in US dollars.
FREIGHT POLICY: FREIGHT IS PREPAID AND ADDED TO CUSTOMER'S INVOICE ON ALL ORDERS, unless otherwise stated. Orders are shipped to customer's place of business anywhere in the United States, using routing of our choice. Due to weight and size restrictions, some products must be shipped by truck, a Pioneer Representative may contact you to coordinate your shipment. If you prefer your own carrier, we would be happy to ship on your account.
Because UPS does not deliver to P.O. boxes, a street address must be proved for every order.
ADDITIONAL FREIGHT CHARGES: Any extra charge incurred for additional services such as special handling at the destination, must be paid by customer.
RETURNS: If you are not satisfied with your purchase from Pioneer Athletics, please call our Customer Service Representative for your Return Authorization before returning any product within 30 days from the date of invoice at 800-877-1500. Pioneer Athletics will give you a merchandise credit, refund or an equal exchange for authorized returns. Please prepay shipping; we do not accept CODs. Custom orders are not returnable. Restocking charges up to 20% plus freight charges may apply to returns not adhering to the return policy.
DAMAGES/LOSS CLAIMS: If product was damaged or lost in transit, please note the damage/loss on the delivery receipt and obtain an inspection report for the damage from the truck line immediately. If your product damage was a concealed damage (not visible until package opened), you have 5 business days from the date received to report damaged otherwise the responsibility will be that of the customer. Contact a Pioneer Athletics Customer Service Representative for assistance at 1-800-877-1500 to report all damages or losses.
SHIPPING HAZARDOUS PRODUCTS: Products considered hazardous for shipping will require special packaging, handling, and additional shipping charges. For specific details and charges, call 800-877-1500.
OSHA HAZARDOUS SUBSTANCE PRODUCT INFORMATION: For your convenience, you can request a Safety Data Sheet (SDS) by using the SDS link located in the "Resources" drop down menu on the home page or the link at the bottom of the home page.
If you have any questions or concerns regarding your order please contact us by using this Contact Us link or write to us at Pioneer Athletics, Internet Business, 4529 Industrial Pkwy., Cleveland, OH 44135 or call 800-877-1500.
We are open Monday through Friday from 8:00 a.m. EST to 4:45 p.m. EST, excluding holidays.