At Pioneer Athletics we hope to provide you with the easiest and most pain-free method to order your athletic products online.
If you don’t find the answers you’re looking for please fill out a contact form or call (800) 877-1500, we are available from 8 a.m. to 4:45 p.m., Monday-Friday, Eastern.
What payment methods do you accept?
Credit card and purchase orders are accepted for online orders. We accept Visa, MasterCard, and Discover (unfortunately we currently do not accept American Express for online orders).
Do I need a Pioneer Athletics account to order online?
You can either checkout as a guest or sign up for an account* right from the checkout page–all you need is a password. Or you can create an account before you checkout here.
*Please note: you need to have a Pioneer Athletics website account in order to be marked as tax exempt and checkout without paying sales tax.
My organization is tax exempt, can I order online?
If your organization is tax exempt and you haven't ordered from our online store before, you will need to fill out a tax exempt form here. Please allow 5 business days to process. Once you are tax exempt in our system (we'll email you) you can move forward with your order as normal and you won't be charged sales tax.
If you order before you are marked as tax exempt in our system we can always refund your tax. Please fill out our contact form with any questions.
Do you accept a purchase order (P.O.) when ordering online?
Yes we do! During checkout select “purchase order” as your payment method, enter your P.O. number and submit your order.
We also accept purchase orders uploaded directly. Visit our purchase order page to upload your P.O. in any of these accepted file formats: pdf, doc, docx, xls, xlsx, csv, txt, zip, jpg, jpeg, or png.
Can I get a copy of your W-9 form?
We would be happy to provide you with our current W-9 form. Please fill out a contact form and we will be sure to get you the information you need.
What is your returns policy?
Please visit our orders and returns page for that information.
Where can I access your SDS forms?
All of our SDS forms can be found here. If you can't find what you're looking for, please fill out the form at the bottom of the page or fill out a contact form and we'd be happy to assist you.
Can you sell directly to consumers?
Currently we can only sell to organizations. Please enter an organization name when creating an account.
Do you offer a discount to wholesalers?
We do not offer any discounts to wholesalers, but we do have quantity breaks for a variety of products.
Do you sell outside of the U.S?
Online ordering is not available to any areas outside of the Continental U.S. If you are outside of the Continental U.S., please fill out a contact form and we can put you in touch with someone from our sales staff.
Do you have a newsletter sign-up?
Yes! It is at the bottom of every page in the lower right hand corner (desktop) and at the very bottom of the page for mobile. Please sign up for our newsletter to get information about industry tips, product spotlights, and any specials we are running.